Support

My timer was wrong

Tell the app — the rating after a cook is the entire mechanism by which it learns. "Needed longer" and "too long" move your next timer for that dish. It takes a handful of cooks before the adjustment is confident enough to apply, and roughly three to five cooks of anything before the app has a read on your kitchen in general.

If a dish is consistently wrong for everyone, that is our bug rather than your kitchen. Email us with the dish and the choices you picked.

Why does it never ask for my location?

Because it does not need to. Country comes from the network, which is enough to show how a dish is cooked elsewhere, and GPS would tell us nothing about cooking that we could act on. See the privacy policy.

I paid and my features are missing

Settings has a Restore Purchases button, and it works without an account. If that does not bring them back, email us with the store receipt and we will sort it out.

Does it work offline?

Completely. Timers, personalisation, and your history need no connection. Only Global Kitchen does.

I want my data deleted

Deleting the app removes everything held on your device. For anything on our servers, email us the device identifier shown in Settings — it is anonymous, so it is the only way we can locate your records.